DIRECT TV AND AT&T Reviews and Complaints

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  • Installation

    I switched from Comcast to Direct TV thinking I was getting better service and better packages for cable and internet. The original order was placed on June 7, 2017 I was told installation would be Monday 6/12 I even have an email from AT&T but no one came. I called and they said they made an error and can not come out till 6/28 this is unacceptable and I am ready to quit the service as I was bounced around from dpt to dpt and over 2.5 hours on the phone with multiple people trying to help me. More...
    (Cable TV)
  • DirectTV Genie system and horrible customer support

    I have been a long time customer of Direct TV. I have never had as many problems with them as I have had since we upgraded to the new Genie. I have been without service on several occasion and have spent hours on the phone with customer service. Tonight was a totally different experience as I realized the have no concern except for the bottom line. You see my service is OUT... AGAIN. Here is how this is different. Two months ago, I lost my husband. Falling asleep to the tv is the only way I can get myself to close my eyes and get some rest. When I am begging the agent to get my... More...
    (Repair Services)
    Kristashipley's Picture   Kristashipley    0 Comments   Comments
  • Horrible and Abusive Customer Service

    NEVER, NEVER BELIEVE, TRUST OR SUBSCRIBE TO DIRECT TV & ATT!!!!!!!!!!!!!! Yesterday was the day from H E L L . I have never ever experienced such incompetence, disrespect, and indifference from any business that I was trying to purchase a service from. Over an eight hour period on the phone speaking to no less than two dozen ATT and Directtv associates they could not get my installation coordinated. I was lied to, disconnected, and indifferently appologized to over and over again by associates in the sales, sales support, installation, and customer loyalty/retention departments.... More...
    (Cable TV)
    DanInMiami's Picture   DanInMiami    0 Comments   Comments


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